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Everyday life presents challenging communication situations. Topics in this manual include conversing with ease, negotiating, handling criticism, coaching someone to improve performance and expressing dissatisfaction effectively. |
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| 1. Conversing with Ease |
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Time: |
10-14 minutes |
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Objectives: |
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Identify techniques to use in conversing with strangers. |
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Recognize different levels of conversation. |
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Initiate a conversation with a stranger. |
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Use open-ended questions to solicit information for further |
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conversation. |
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| 2. The Successful Negotiator |
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Time: |
10-14 minutes |
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Objectives: |
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Employ win/win negotiating strategies to achieve your goals. |
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Enjoy the benefits of win/win negotiating. |
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| 3. Diffusing Verbal Criticism |
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Time: |
10-14 minutes |
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Objectives: |
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Respond non-defensively to verbal criticism. |
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Employ a five-step method to identify the problem, diffuse the |
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attack and arrive at a solution. |
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| 4. The Coach |
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Time: |
10-14 minutes |
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Objectives: |
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Determine reasons for someone's substandard performance. |
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Coach the person to improved performance. |
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| 5. Asserting Yourself Effectively |
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Time: |
10-14 minutes |
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Objectives: |
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Enjoy the mental and physical benefits of being assertive. |
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Employ the four-step method for addressing a problem and |
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asking for help. |
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Overcome resistance to your requests. |
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Note: Some presentations may require additional time for question-and-answer periods. |
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